If you have any complaints about the service provided, you should take the following steps:
- Contact us and tell us about your complaint.
- If your complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Manager on telephone number 07 3237 8666 or put your complaint in writing and send it to Austcover Pty Ltd, PO Box 2780, Brisbane Qld 4001. Please mark the envelope “Notice of Complaint”. We will try and resolve your complaint quickly and fairly.
- If the complaint is not resolved to your satisfaction you have the right to refer the matter to the Financial Ombudsman Service (FOS). They can be contacted on 1300 780 808 or in writing to GPO Box 3, Melbourne Vic 3001 or via their website at www.fos.org.au.
Alternatively, if your concern is with the insurer, you may contact the General Insurance division of the FOS by calling 1300 780 808.